★Bespoke business software · Made in Britain
The systems you live in all day — the helpdesk, the remote access, the timesheets, the stock control, the paperwork nobody wants to type twice. We tailor ours to fit your business, then run it for you for one simple monthly fee.
Precinct is a QLine IT company — a UK IT support business with over 2,500 clients across the country, supporting businesses here since 2011.
Red means one thing in this system and never anything else: a customer is sitting there waiting for you.
Every session is signed in as a real, named person, so you can always answer “who was on that machine?”
Sign in at the office tablet and the day fills itself in. Staff only fill the gaps — and nothing tracks where anyone goes.
Every unit tracked by its own serial from purchase order to the customer it ended up with, with the real cost and selling price attached.
In build. This is the design: the invoice arrives by email, gets read, and is matched to its purchase order. A person still presses approve before anything reaches the accounts.
Real screens, sample data. The companies and people shown are invented.
Security comes first. Not last. Most software companies leave backups and security to the small print. We put them on the front page. See exactly how
UK & US
Precinct is a British company, and every system is built here to UK standards. Good software doesn't stop at the border, though. If your business is in the States, the same deal applies: one simple monthly fee, no charge per user, and your changes included.
US clients are looked after by SITECH, our US-registered sister company, also backed by QLine IT.
Our home. Cyber Essentials Plus, UK GDPR, your data kept in London by default, and encrypted backups locked so nobody can delete them.
Open for business. Your data hosted where you need it, and calls at times that suit you.
★The Precinct range
Each one was built for a working UK company and is in daily use, or is being built as you read this. We say which is which, because a portfolio that quietly counts unfinished work isn't a portfolio.
Tickets and client records
A full support desk that replaced a well-known subscription product. Shared inbox in and out, AI triage on arrival, phone calls recorded and attached to the job, a customer portal, and time tracking. A second IT company now runs its own tailored copy.
Remote support and PC management
Our own remote support and PC management platform, written from scratch and self-hosted, replacing two paid subscriptions. Remote control of PCs and Macs, one approval to run a script across many customers' PCs, a software list for every machine, and a view of a customer's Android phone screen when they need help with it.
Haulage and transport
Built for a UK haulage firm, replacing the transport package they had outgrown. Jobs, drivers, trucks and trailers in one place, texts to drivers, QR job sheets and proof-of-delivery scanning, a fleet calendar, and a map that works out lorry road miles. Billing comes out as a file their accounts package reads, so nothing is typed twice.
Timesheets, holiday and payroll
One place for staff to record hours, overtime, expenses and holiday — replacing a nightly form, a separate holiday-request system and an hour of hand-built payroll every month. Office sign-ins on the reception tablet fill the day in automatically.
Visitor and staff sign-in
A reception tablet where visitors and staff sign in and out, with an optional photo and an email to the person being visited. In an emergency it shows who is in the building. Staff sign-ins go straight into Staffing, so nobody fills in the day by hand.
Password vault
A password manager for the whole team, run by us on UK servers rather than a big shared cloud. End-to-end encrypted, with a browser extension and phone apps.
Stock control
Purchase orders, goods-in, and every unit tracked by its own serial number through locations, charge-outs and returns — with the real cost and selling price of each one, and invoices raised straight into the accounts.
Bookkeeping checks
Does the checking a bookkeeper used to do by hand. It lists every bank and card payment with no invoice behind it, takes in the card statements, helps with the bank reconciliation, and sends a short to-do list every working morning.
Bills and accounts
Supplier invoices arrive at one address, get read automatically, and are matched to the purchase order they belong to before going into the accounts with the PDF attached. Removes a paid capture tool and a double-entry job.
Wifi control for care homes
Built for residential care providers. Home managers can change a young person's wifi curfew, switch a network on or off, or add a new device, without being given the keys to the whole network. Our engineers have an AI helper that reads the network and explains why a device can't get on.
Daily recording for children's homes
Daily logs, medication, incidents, missing-from-home, health and handovers, on a tablet, designed with registered managers. Not built yet: we're designing it with the sector now, and we're looking for pilot homes.
Two systems that don't talk to each other mean somebody retyping. We build the link between them, so the information moves across on its own.
One of ours: press Send on a new contract and it goes out for e-signature, the client is set up in the accounts and in the helpdesk, and the welcome and Direct Debit letters go out from the person who pressed Send.
If nothing in the range fits, we build a completely bespoke system around the way your business works — on the same simple monthly terms.
We also build live business dashboards (thirteen are in daily use here) and rescue old websites stuck on ageing hosting.
★Precinct Care · In design, not yet built
The day-to-day recording is the easy part: short forms, medication prompts, handovers and reports. What makes Care different is what happens behind it. A child's record has to survive outages, staff changes, the home closing, and seventy-five years of the law requiring someone to keep it. Care is being designed around that from the first line.
Every entry is written to two UK data centres before staff see “saved”. A third copy and locked backups sit with a separate company. Tablets keep recording when the wifi drops, and catch up when it's back.
When a young person leaves, their whole record is sealed into an archive that opens in any PDF reader, without our software. Each file is fingerprinted and timestamped, so anyone can prove nothing has changed since.
Archives are held where the provider has rights to them, under an escrow agreement, with storage paid up front to the retention date. Neither a home closing nor our company stopping trading puts a child's record at risk.
Each home sets up its own forms. Every home runs the same software, so every fix reaches every home the same day, and an entry from 2027 always shows exactly as the carer saw it.
| If… | Records lost | Back working |
|---|---|---|
| The home's wifi drops | None | Straight away |
| A tablet is lost or stolen | None | Straight away; it's wiped remotely |
| A server fails | None | Seconds, automatically |
| A whole data centre is lost | None | Under 2 minutes |
| Someone deletes or scrambles data, by mistake or ransomware | None | Rewound to any second in the last 35 days |
| Our own cloud account is broken into | None | Locked backups at a second company that nobody can delete, us included |
These are design targets for Care, and every one will be tested before the first home goes live. Every quarter a full backup will be restored and checked, because a backup nobody has restored can't be trusted.
We're designing Care with registered managers now. If you run a children's home and want a say in how it works, or would like to be a pilot home, get in touch.
Where the AI is
“AI-powered” is on every software website in Britain and means almost nothing. Here is exactly where it sits in what we do, and where it deliberately doesn't.
The parts of the day that are reading something and copying it somewhere else are the parts worth automating.
This is the honest reason bespoke software now costs a monthly fee rather than a five-figure project.
And where it isn't: nothing leaves your building on an AI's say-so. When invoice reading goes live, every invoice will wait for a person to approve it. Emails to your customers are written by your staff. Triage suggests a priority; it doesn't set one. The machine does the reading and the typing, and a human still makes the decision.
Security, backups and GDPR
Our parent company spends its days keeping other businesses' networks safe, and gets audited on it. The same habits go into the software. Most suppliers say “your data is safe” and stop there. Here is exactly what we do, so you can hold us to it.
Every night the database and files are copied off the server and encrypted before they leave it. The key to unlock them is kept apart from the backups, in our own vault and on paper.
A copy goes outside our hosting provider altogether, to a separate company's data centre in London. If one provider has a bad day, or an account is broken into, the other copy is out of reach.
Those backups are locked for 90 days the moment they arrive. Nobody can delete or change them early: not an attacker with our passwords, not ransomware, not us. That lock is how you survive the worst day.
A backup nobody has restored is a hope, not a backup. We restore ours into a spare system and check them against the live one, record by record.
Everything we run is served over encrypted HTTPS, and this website tells browsers never to connect any other way, so nobody can quietly downgrade the connection.
Our domains, this website's and the one our client portals run on, let only named authorities issue their certificates, and they're locked so they can't be used to send email. Nobody can send a convincing fake email from them. The client-portal domain is also signed with DNSSEC, so its address can't be forged.
QLine IT holds Cyber Essentials and Cyber Essentials Plus — the one where an external assessor tests the systems hands-on rather than taking our word for it.
Your existing Microsoft 365 accounts and multi-factor authentication. When somebody leaves, disabling their account removes their access to everything, immediately.
Our systems sit behind authenticated tunnels rather than open ports, so there's no front door for anyone to stand at and try passwords.
Who did what, to which record, and when. Designed in rather than added after an incident.
UK servers by default. If a contract or policy needs your data somewhere specific, we settle that before we start.
Call recordings, transcripts and anything else that would hurt if it leaked are restricted, logged, and kept only as long as you need them.
Where this is today: the nightly, locked, restore-tested backups cover Helpdesk, Vault, Haulage and Home Wifi now. The rest of the range is moving onto exactly the same setup, and we'll say so here when it has.
Each customer gets their own tailored copy, so your records are never mixed in with anybody else's. A deletion or subject access request is a conversation with the people who run your system — not a ticket in a queue at a vendor on another continent.
And nothing of yours trains anything. Your tickets, customers and documents are not used to improve a model, ours or anyone else's.
Plenty of suppliers will tell you your data is safe. These questions show whether it is. Here are our answers.
| Where are the backups, and who else holds a copy? | Off the server every night, encrypted, with a second copy at a separate company in London. |
|---|---|
| Could a hacker, or one of your staff, delete them? | No. They're locked for 90 days and can't be deleted early, even by us. |
| When did you last restore one, and did it work? | We test restores for real, checking the restored copy against the live system. |
| Has anyone outside your company tested your security? | Yes. Cyber Essentials Plus, assessed hands-on by an outside assessor. |
| What happens to our data if you stop trading? | You can export everything at any time, in open formats. For Care, archives sit under escrow where the provider controls them. |
The honest version
There is nothing wrong with buying software, and most businesses should. But there comes a point where the tools start telling you how to run your business.
Ten people on a £40-a-seat plan is £4,800 a year — and that's one tool. Take on staff, or add stock, and the bill goes up with them. Ours doesn't.
One customer with forty sites, a shared inbox, engineers who work from a van — when your business is a different shape, you spend your days working around the software.
Two systems that don't talk create a person whose job is retyping. That person costs more each year than the software that would have joined them up.
Proof
Precinct exists because QLine IT, our own UK IT support business, was paying over a thousand pounds a month for a helpdesk that couldn't tell a customer from one of their forty buildings — and paying again for remote access, and again for invoice capture.
So we stopped complaining about it and wrote our own.
QLine IT is the trading name of PC Repair Leeds Ltd. The business has been trading for over 25 years: first as a sole trader, and as a limited company since 2011.
Most of the products on this page run QLine IT every working day, with real customers and real money going through them. The rest run our clients' businesses: a haulage firm's office, and the care homes we look after. We're not selling you something we've only demonstrated — you can ring the company that uses it.
Do this for usHow it works
You'll know the set-up fee and the monthly fee before anything is built. If it isn't worth it to you, you've lost an hour and so have we.
We talk to the people doing the work and see how it actually arrives — not how the process document says it does.
A one-off set-up fee and one monthly fee. You know exactly what you'll pay before anything starts.
We set our system up for your business and move your history into it. For most customers, that's just a few hours' work.
As your business changes, tell us. Minor changes are included all year, and bolt-ons can be added whenever you need them.
What it costs
The exact figure depends on what you need, so it isn't on this page. The shape of the deal is always the same.
Our system, made bespoke for your company and hosted by us. A simple 12-month contract, then month to month.
Add your tenth employee or your fiftieth, your hundredth item or your ten-thousandth. The fee doesn't move.
All the minor bespoke changes you need during the year are covered by the monthly fee.
Need more later? Extra features can be added easily, each for a small monthly fee.
For tailoring and configuring your system. Normally just a few hours' work.
Before you ask
We do. You get your own version, tailored to your business, and we host all of it, look after it, keep it secure and keep improving it. That's what the monthly fee covers — so you never have to find a developer or worry about a server.
Your tailored system, hosted, running and looked after by us, plus all the minor bespoke changes you need during the year. There's no charge per user and no charge per item of stock. Bigger additions come as bolt-ons, each for a small monthly fee.
A simple 12-month contract to start. After that it rolls on month to month, so you're never locked in. No per-seat maths, no surprise charges when you grow.
Yes, a one-off fee for building or configuring your version at the beginning. It's normally just a few hours' work, and you'll know the figure before anything starts.
Yes. If two of your current systems don't talk to each other, we can build the link between them so nobody has to type the same thing twice. And if nothing fits at all, we can build you a completely bespoke system.
Code nobody understands is a risk, whoever wrote it. Ours is reviewed, documented and looked after by us, and every product on this page runs a live business with real money going through it. Judge it on that rather than on how it was typed.
Yes — records, notes, attachments, contacts, logged time, closed jobs from years ago. We move it before you switch, and nothing is cancelled at your old supplier until you've checked your own data in the new system.
On UK servers by default. If you need it somewhere specific for a contract or a policy, tell us at the start.
Every night, encrypted before they leave the server, and copied to a separate company's data centre in London. Those copies are locked for 90 days so nobody can delete or change them, not even us. And we restore backups for real to prove they work, rather than assuming they do.
You can ask for a full export of your records at any time, in open formats that other systems can read, at no extra cost. For Precinct Care, a child's sealed archive is held where the provider has rights to it, under an escrow agreement, with storage paid up front to the end of the legal retention period.
Not yet. Care is in design with registered managers and a children's homes sector expert, and nothing has been built. Backups, archiving and security are built first, then the daily forms, then a pilot in one or two homes. If you'd like a say in how it works, or to be a pilot home, get in touch.
No. It started in IT support because that's the business we know. But work arriving by email, staff hours to pay, stock with serial numbers on it, and invoices typed in twice are every-business problems — for care homes, pharmacies, dentists, nurseries and anyone running more than one site.
★Next step
Half an hour on the phone, no slides. If buying off the shelf is the right answer for you, we'll say so and you'll have lost thirty minutes.
You'll speak to the people who build it, not a salesperson working from a script.
UK businesses and US businesses both welcome. The software runs wherever you are, and we'll work around your time zone.